Reviews
Fantastic New Store
Written by r.andrew.moore on November 11, 2011
I'm loving the new shop! Great location and an awesome team.
Welcome Back Luke!
Written by MEADIAsolutions on November 11, 2011
We would like to welcome back Luke, one of our technicians and network specialists, who's back after nine weeks of chemo therapy.
Great Service
Written by parvot on October 24, 2011
I've had nothing but great service getting what I need from Meadia Solutions (hardware) and for timely repairs when I have had to have my laptop in the shop for upgrades and repairs. Certainly will buy local over the online Apple store again.
Taking my business to the next level
Written by Darryl on October 23, 2011
Thanks Trevor, Davy and the team at Meadia Solutions for advising and providing me with the technoloy I needed to grow my real estate business. Your availability at any time to consult with me regarding the platforms I needed to stay on top of my clients needs has been very rewarding both on a professional and personal level. Yes,it cost a bit and took some time but you guys were always and I mean always! available to help with finding solutions and making sure my hardware and links were statgically moving my business forward. I hear how some folks say that "oh I can get what I need online" but whomever reads this should know that when you shop locally you can get great service and create excellent business relationships that in turn support our local economy.
Thanks
Darryl
great improvement
Written by klondicycler on October 22, 2011
We definitely had mixed experiences before they moved to the new location and it looks like most reviewers had the same experience. The new location is convenient and the extra space allows them to have more staff. Lunchtime is not a good time to go because it seems lots of clients tend to go in on their lunch, so maybe they should review when their staff go to lunch.
We were really impressed when they recovered 10,000 photographs that seemingly disappeared. they recognized the anxiety and Davy dealt with it quickly, and while on vacation!
All in all, the new store is as good as any apple store I have been in and the service is more Yukon friendly.
nice
Written by frenchie on September 24, 2011
A busy place but very professional services.
Good to have a place like that in town, really good customer service.
Never been in
Written by breeblottner on September 13, 2011
I don't see the point when you can deal with apple directly. My friends all shared negative experiences and told me to stay away from this place. I have 2 iMacs, an iPad and an iPhone and apple has always been able to directly solve any problem I may have... Free.
Appreciate the reply!
Written by Stacie on July 3, 2011
Just wanted to say I really appreciate you commenting on all the reviews(good & bad) Trevor - and acknowledging our frustrations earlier on. Because of your attentiveness and concern for customer service, I will definitely be visiting you at the new location and give your company another try! Great to hear things have improved, I look forward to seeing the new digs. :)
Thank you for your reviews
Thank you for your reviews. The ability to reply to your individual comments seems to have disappeared with the last Yukono update (but at least you can create an account now). Hopefully Goef at Yukono will fix that shortly. Thank you Kara for the feedback and sorry to hear you rolled your truck on the way to Whitehorse. I hope everyone (and your Mac) is OK. We have some hardshell protectors to help protect your Mac in future accidents. Hope to see you soon. Take care. - Trevor
Buy local
Written by dvd on June 3, 2011
I have been shopping at Meadia for 4 years now and always have a good experience. The staff make time for me, even outside of store hours. And if its a product in Mac World you are looking for, its in the store with a new store front to serve you even better. Many of my friends who were going to order a Mac online, were very happy that they bought it at Meadia. The prices are the same and it gets here just as fast and you don't have to track down the Purolator guy if you aren't home. Plus you get customer service.
a great local service
Written by drake on June 3, 2011
i have always had positive experiences with Meadia solutions, they are always friendly and very knowledgeable. i like that fact that when i have an issue or question about my mac, i get to go into a real store and talk to someone directly (instead of calling apple support). i really like having local mac specialists right in Whitehorse. i have had a few problems with my macbook pro over the years, and they have always identified and promptly fixed the problem. if you have a mac -- or are thinking about getting a mac -- go to this store, they are great people.
Love the service!
Written by yukonkara on June 2, 2011
I have been a customer of Meadia Solutions for nearly four years and am very happy with their service. I have been in for a number of repairs (bird seed in the MacBook- oh that was a fun one!) over those years. I have always appreciated the friendly service, especially on the phone since I have had to call a number of times because I live out in Faro. I am looking forward to checking out your new location!
New Location and Feedback
Thank you all for your feedback. We have taken it all.. good and bad and put a lot of investment into providing a first-class service experience. If you have had a previous experience that was less than satisfactory, I urge you to visit our NEW location at 206 Hanson (Across from the Deli). You can also visit our FaceBook page and read what our customers are saying. You can also contact me directly at info@meadia.net or call at 867-633-2787 and tell me any concerns you may have or any way I or our highly-skilled staff can assist you.
Thank You
- Trevor Mead-Robins
Lost iPod, but replaced it
Written by Tristin on August 2, 2010
In April, I brought in an iPod for a battery replacement. "You should probably just get a new one," said the front clerk. After a bit of negotiation I convinced her that yes, the battery on an iPod could be replaced.
Five months later, Meadia eventually admitted that they had lost the device in the mail and agreed to provide me with a completely new iPod.
In the end, I'm happy. I gave them an aging iPod video and I got a brand-new iPod touch in return. Still, I'm going to have to agree with most of the other reviewers that, in matters of computer repair, you'd probably be better off to deal directly with Apple.
RUDE/RIP OFF
Written by jadecline on July 27, 2010
#1-Tells you your computer is not fixable then fixes and sells.
#2 Doesnt return calls
#3 Extremely rude. Waited forever while they helped other people and answered the phone.
#4 Saw other clients folders containing personal information on the counter for others to see.
Poor CS
Written by yukonjack on July 17, 2010
Bought two computers, one desktop and one 15" notebook. Owner/manager personally picked several wrong accessories off the wall that wouldn't fit my new macbook, then refused to let me return and refund them. Fairly poor service after dropping over 3000$ after waiting 2 hours in line because the phone was ringing off the hook.
Knowledgeable but disorganized
Written by Yokel on June 5, 2010
Staff are very knowledgeable and friendly, when you go there in person and can get their attention. Easily distracted by phone-ins when there for service. Had my computer for months with no updates on status and wouldn't return calls. It could be great to have an Apple service centre and retailer in WH but unfortunately I find it much easier to deal with Apple directly whenever possible.
Competent
Written by Rd2t on May 28, 2010
I am not a computer savvy but they always find a way to help me and explain with patient and understanding. they can be buy sometimes but i never felt left alone, they offered coffee or juice while I was waiting.
So convenient!
Written by local_flower on May 28, 2010
It's nice to be able to deal with people face to face than having to order from online - When I ordered my computer they went through, bit by bit, the details of what each program does and which programs/softwares would be most beneficial to me. I use my computer to the fullest, I love my Mac and am so glad MEADIAsolutions was there to help me out!
Rather order online
Written by Stacie on February 23, 2010
Last time I went in there, I ended up waiting while the owner repeatedly answered and helped people on the phone instead of helping me. Apparently call-ins take precedence over walk-ins. I came in to pick up my computer which was repaired and was there for over an hour! Crappy customer service, it's practically faster for me to order my Apple stuff online and much less hassle. I certainly don't feel valued as a customer while in his store so ordering online is what I'll keep doing!
Attitude could be better
Written by shockr on February 9, 2010
Owner is pretty knowledgeable but his customer service and attitude needs some readjustment.
Very handy Apple authorized dealer
Written by Evan Wise on February 5, 2010
They have good selection and are excellent at getting repairs done the first time.
Main complaint is with the constant sales pitch when I know exactly what I need.
Convenient and friendly
Written by Geof Harries on February 3, 2010
I agree: good products and great service. It's very convenient to be able to walk into a local Apple dealer and get what you need, rather than wait weeks for something to arrive from the Apple online store.
Glad they're here.
They sell good products and have great service. They've bailed me out a couple of times when something went wrong with my computer. The aggressive up-selling gets tiring, though.
